A funny thing happened on the way to writing this column. It wasn't just that motoring editor Phil King was in the office (the big boss was here, that's probably why).
No, we got a letter from Andrew J. Ch. de Crespigny from Barwon Heads. Andy had just bought what he thought was the latest model ES 350 sedan from Melbourne City Lexus. And guess what? Yup, you know he was a victim of the old last year's model switcheroo. As Andy wrote: "In fact I was delivered a 12-month-old 2014 model, not the 2015 model I ordered and paid for." The boss of the dealership offered him a free service. Lexus chief executive Sean Hanley didn't answer Andy's letter.
Imelda Cotton's $71,000 new-to-market Audi S3 sedan, custom ordered and delivered in November last year, has been in the workshop now for about 15 weeks out of the eight months she has had it. Audi Centre Perth tells Imelda it doesn't know how to fix it.