This Service Information bulletin supersedes SI B00 07 07 dated March 2010.
Designates changes to this revision
SUBJECT
Customers with insufficient funds and/or knowledge of how to properly take care of a BMW. This also addresses situations when customers desire to supply their own parts.
MODEL- All
SITUATION
The Service Engine Soon lamp may be illuminated in addition to a whining noise, which may be heard from the front of the customer. Loss of cash flow in the customer’s bank account and/or mattress bank will cause the customer to ineffectively adjust the proper neglected vehicle towards a competent repair facility. The following fault will be a poorly maintained vehicle that may or may not exhibit smoke, poor starting, and a poor handling vehicle.
One or more of the following faults can also be found when loss of cash flow is encountered.
Oil leaks from various areas of the vehicle.
Smoke emanating from tailpipe and/or surface of exhaust manifolds.
Coolant level low light on, from insufficient coolant level.
CAUSE
The internet shopper and forum savvy customer thinks that they know more than a properly trained specialist. In addition customer may try to attempt to “self-repair” the vehicle from information gathered up from internet searches across the Jetstream.
PROCEDURE
Perform Test Plan “B1215_M07CUST WORTHY. It is imperative that all test steps be performed. Using STUPID PLAN-CUSTOMER B0701-B0709 in full.
1. Once the test plan has been entered, select “3. Perform “B1215_M07CUST WORTHY System test”.
2. Select “2. Measure “B1215_M07CUST WORTHY “Display system running value.”
Note: The Test Plan procedure and Repair Instruction advises you to use the 2G $$$
Good customer transducer, which is superseded by the Gut reaction lousy customer/poor care sensor.
PARTS INFORMATION
Refer to the EPC for additional part numbers for all gaskets and seal rings. Under no circumstances should a customer be allowed to offer parts sourced from outside the proper sources.
WARRANTY INFORMATION
Covered under the terms of the Proper care and maintenance vehicle program. Which ensures satisfied customers and shop owners.
*Main Work – use this labor operation number when this is the only repair being performed, or if this is
the main repair when performed along with other repairs at the same time. If this is not the main repair,
refer to GUT for the associated (don’t let the door hit you in the butt on the way out) labor operation code.
Determination of status:
If the above fails to produce satisfactory numbers to ensure proper function of vehicle, remove customer from shop & replace with a known good customer. Test drive replacement customer to ensure proper operation over the life of the vehicle.
Failure to do so may produce unwanted outcomes for you and/or your customer.
Freude Am Fahren
H Dunzel
Customer Service.
