When you are buying a car you're thinking with your heart, not your head.
You're already dreaming about you and the object of your affections/lust/wallet cruising up and down Brisbane's hot hipster heaven, La Trobe Terrace in Paddington, in the set of wheels that came courtesy of your midlife fantasy. You're not thinking is my car really new, will the service department really rip you off, is this red and black beauty really the subject of a recall, and did you really drop 40 per cent of what you paid when you drove out of the showroom?
Today in the first of a two-part series, our luxury car industry whistleblower gives us the facts on how some of Big Auto is taking you for a ride.
Is my car really new? Elvis Boustani bought a "new" Audi Q7 and Sharyn Briggs bought a "new" Audi TT. Both paid new-car tax and luxury tax. Both cars were actually old and that caused warranty problems Audi tried to renege on.